visit the URL listed and/or email the address they gave you and reference the Akill ID #. If you've done that already, wait for their response.
If you are sure (well, it's hard to be 100%) NOTHING changed on your end, give them time to work on it. CLICK ME
to be taken to a post in this forum that has a list of scanners you might want to try (at least one, two or three might be needed) to be sure. After all, it is NOT unheard of for viruses/trojans to muck up AntiVirus program info and scanning abilities