Hi, this is what i receaved on the 28th of Nov when i registerd the "fault"

Response (R ..Prabhu Ramkumar) 11/28/2006 11:23 PM
Dear Mr Owens,

Thank you for your e-mail dated 28th November 2006, your e-mail has been logged under the reference number 061128-005325.

I understand from your e-mail that you are facing issues with your iRC client. I also infer that you are unable to use the dcc functions. I further infer that you have not changed any settings in your computer. I understand your concern.

Please note that we deal with issues related to broadband only. This issue seems to be related to your computer. Hence, I request you to contact the computer vendor for further assistance.

Thank you for using BT Total Broadband.

BT Total Broadband Support Team.

i replied with a link to this thread and receaved no response at all!??!!