the problem today is "give them less info and look smarter". They give less and less info out but dont really fix the problems in a timely fashion. Sure they may get around to fixing it a week later after being on hold 5 separate times with one call having enough time to get the mail, take a shower, cook lunch, eat lunch, let people into a room across the street, take two phone calls on call waiting and STILL not be brought to a tech guy who never knew that the "your call will be answered in "X" minutes" queue hasnt been working for over a week lol

Rant over :P

Those who fail history are doomed to repeat it