Heh. This is obviously someone with no real customer service ability... telling people they are "whining" and that he is "unfortunate" to be where he is. Very bad CS skills.
And I have to agree with RoCk... if they KNOW it's a BT issue, they should tell all of their tech support people. I've seen so many posts saying that BT told them it's not BT's fault, or that they should change their settings. Obviously, one hand doesn't have a clue what the other hand is doing.