I think he was agreeing with you on the point about "adding more shortcut buttons doesn't make a program user-friendly". And it doesn't. You waste more time skimming around a matrix of clicky things when you can easily remember the short 3 to 6 letter command. If you suffer severe problems of memory retension, then have someone write a script especially for you.
"AOL is so easy to use, no wonder it's #1"
Edit: oops, I said that already.