Oops! I didn't mean to imply that they were all bad...I know how hard most Opers work 'behind the scenes', and I realise that they are the biggest target for abuse. I meant those Opers for whom answering a 'simple', politely put question is too much trouble - and the sarcasm and 'I am better than you' attitude that goes with it. They're not gods, they're people just like the rest of us and can have good and bad days like anyone else. But there still is no need to be rude to someone who is genuinely seeking their help, or merely even speaking to them. A case in point is one particular occasion when an IRCop joined the channel and was asked for age (channel rules, it's an over 18 room). The op who asked didn't know this person was an IRCop. She was met with "Don't f***ing start with me". With Opers like that, it's not surprising that some of us don't want to ask for help from them, if that's the reaction to a simple request.