"I am sure that we all understand your frustration - and that we have all faced similar problems in the past."
Good point, and sad but true. Its very frustrating when you face rude ppl, whether IRC or IRL. We've all had contact with some ppl who just cant be bothered, are on some power trip or who must be having an incredibly bad day. In fairness, ops in help channels do seem to face more than their share of rude users or troublemakers. On the other side of the coin, some ppl forget that they were new once too.
Even tho the bad somtimes stands out more in our minds, luckily there are lots of ppl who DO try their best to help, as we can all also attest to. I still fondly remember ppl from many years ago who took the time to help me when i was a newbie.