"Re-write help files to emphasise the point (are they read anyway)?"
Nope, they're not read....90% of people do not make an effort to help themselves, 5% are helpers and *generally* don't need help with most topics, and 5% do help themselves. People do not use the search feature, can't be bothered to read the other threads or so much as glance at the other topics on the first page of a Forum. People can't be bothered to make the effort to clean their computers of viruses or protect their computers at all. Yes, admittedly, many do not know about the viruses, or HOW to protect their computers, which is how I treat all the people that come here - as people who do not know, rather than people who cannot be bothered. However, I suppose you could go back to the point about not bothering to read the other posts...that's nothing to do with being a newbie lost in the crazy world of IRC, that's just related to common sense. People can't be bothered,
period.
Until they can be, which is unlikely seeing as technology keeps moving towards making everything easier and more automatic for people (even doors open themselves nowadays), we're just going to have to repeat ourselves. Point is though, you're still helping people out at very little cost to your own life, and that's worth it IMO.
Happy helpin'
Regards,
