Ours is always entertaining. First of all you have to wait for about a quarter of an hour to get answered, by that time you'd be listening to a jingle on the line that makes you wanna puke. Then they answer with a "good morning how can I help you?" I hear the "You have problem with your computer" quite a lot. Once one customer care guy even admited having restrictions on the service, but didn't want to tell me what the restrictions are.
We have many ISPs in Malta, but they're all in the same trouble. The problem is the bandwidth provider. We are all connected to the company which owns the telephone lines and the seabone for international bandwidth. It's this company that is having problems. It's this company that has a monopoly and this is not a monopoly on one city, it's a monopoly on a whole damn country.
As I told you, we pay $52.85 per month for a supposed to be 512/128kb/s always-on ADSL connection, and lately we've been getting more offline time than online.
