is there a forum for general IRC help
Yes
General Discussion tried to contact one of the IRC ops but couldn't find a way to do that
There's also a link/button at the top of the page that you posted called Contact, which goes to the contact page I have listed, in addition, there's a link/button marked IRCops where you will get a list of the IRCops, along with their online status, and if online, their nick is also linked.
