For event with different levels you could do this:
on [color:blue]*[/color]:TEXT:!help:?: {
if ([color:red]$ulevel[/color] == 10) { commands }
elseif ([color:red]$ulevel[/color] == 11) { commands }
}
The
$ulevel identifier returns the leve of the user in your user list.
10:*!*@John.com -- Level 10
11:*!*@Mary.net -- Level 11
Note that i have removed the access in the on Text line.
Hope this helps

Zyzzyx.