First off, a good hello to all, as I have just joined this community.

I moderate a chat room via mIRC, which has provided great flexibility for administrative functions. Recently we have had a significant problem at our channel with troublesome AOL & Yahoo users having been banned and continuing to slip under the radar. I've been told that, at least in the case of AOL, it's virtually impossible to server ban as it essentially bans anyone using AOL. Does anyone know of a more precise way to zero in on a single such persona non grata? Any feedback would be very appreciated.