Unfortunately Tech support has it down that Executive relations has handled my issue and so will no longer talk to me about this issue. Since I've talked to the same lady in executive relations twice and gotten two very different stories and so I told them I'm done. I've found much cheaper local isp that only recently got to this area. Btw if anyone needs to know.. Virgin Mobile claims irc will work with them. They just don't cover my area yet. Of course Verizon claimed that at one time too.