Well, assuming you have a user in the list at 9999 in the user!ident@mask format, and you're using level 9999 in the event, I'm not sure what the problem is. DId you add them with /auser? If not try doing so:
//auser -a 9999 $address(nickname,2)
Then put you remote back and see if it works. If not, try a lower level, or a named level (i.e. 10 or 'pluss'). If that doesn't work still, I'm not sure what to tell you. Maybe try it on a clean mIRC?
