Some may call me cruel or whatever but I wouldn't have sent them an URL to look on there. They said 'ok thanks' that we don't help with XDCC and file-sharing and continue to ask for further assistance.
In my opinion what we've just done is:
A burgular walks up to a house and the door is locked, trys to get in through the window but someone just took the trash out and left the door open.
-Andy
