Something like that has happened to me once. When that happened to me at the time the clone limit was at 3 that may be the case with you...I was banned for close to a week because of it. But the thing that i would suggest is emailing the network admin and explain the situation you may or may not get a reply but it is worth a shot. Or try that email address that was given to you.. Theres a start on solving your dilemma. Hope this is somewhat helpful to ya.
