i promise, this is my last question. You guys have taught me a bunch and helped quick. Thanks a bunch.

I want the bot to tell the user that they were voiced. The room is +m, so when a staff members +v's a user, i want the bot to say something like 'you have been voiced. Please respond within 5 minues or face removal from the room'

Or perhaps.. have the user in the staff channel say something like @take and that support operator can 'take' the message. And then.. the bot would voice the user, and say 'you have been voiced by (staffmember) please state your problem'

Which ever is easier. Thanks a bunch guys. I owe you.