Hi, when chat messages are created, no alerts are being received either by sound or visually. How come?

The Sounds options has zero sounds; are there no defaults shipped with this product? Are there other visual aids such as flashing icon or some such?

No documentation can be found on this topic. Please note I use a Mac, I'm doing this to help team mates who are required to use an IRC channel and can't figure this out. I will need a screen cap if this isn't straightforward since I can't try it out myself!

Thanks,
VC