Is Bob the only name you have in there? If not, you have to place BOB in order of importance, otherwise, any options ABOVE Bob will take dominance.
Do you have a script that colors nicknames that may be overriding the Address Book? My nicklist has multiple options in it and has for years now and it works fine. I have 14 different options in mine and they all fire the way they should, but I DONT have a script that does nick coloring.
