And the next time someone posts a similar question, i'm gonna give the same reply over and over again:
-The use of the search feature, many people use it and some don't its their choice whether or not they want to pursue a solution to their problem.
-The usage of the "/motd" command, so that if they have overlooked something i.e. general network contact information/network policy etc...
-Sticky posts (if any) for related problems.
Whether how many of them read it is their choice, they are the ones missing out so to speak. To be perfectly honest no matter what forum you vistit there are always the sticky threads visible to the users. I for one have always checked the sticky threads because they contain very important content hence the reson they are there. I have also used a search option if there was one given.
The number of sticky posts shouldn't matter as they all contain various bits of useful information. However, there are answers for ignorance, its called common sense/common knowledge or what ever. I am sure thats why there is a "/motd" command at their disposal.
Yes DALnet users were totally lacking it when the server problem came up. Most of them wanted the answer NOW but were probably not aware of the sticky threads at that time. Even if they were aware of the posts, but didn't read them were probably lazy not to read them. And yes I dare say that is ignorant but it is also an example of common sense.
Also, you have to stop and think about how many of these users are new to the forums and IRC in general. There are probably thousands of new mIRC users each day who have probably not looked at a forum before and that is quite possible, hence the reason for our repetition in answering practically similar posts each and every time. Nor, have they ever had problems before. It is gonna always be an endless cycle no matter what. All I say is provide them with the simplest answers and possibly helping them if they have no clue what we all explaining to them.
So in general, this is all very informative and useful its whether users execute commen sense/common knowledge to help them with their issues. And along the way, the views of many will be different. So in short it depends on the person having the problem.
*thinks a beer and quick hot pocket sounds good right about now*