well it would be as simple as that,however most of these people are just that. tech support for the ISP. if you say ICQ or MIRC or even Frostwire,they'll say "huh?" so no one knows anything. I was able to get the tech guy out here who was familiar with the program. He swapped the Internet Box with a new one and i can get on now though. it seems to take it's time connecting which is unusual as i'm on Cable Internet but oh well.