Two possibilities: 1) They put more effort into responding to my request than in fixing their software (which wouldn't surprise me any), or 2) (and this is scary) they put as much effort (or more) into fixing the software, than they put into answering my request, and they still have problems.
I don't have the finances nor the need for a corporate edition, but what I use (and it does have that problem occasionally) is Norton SystemWorks Premiere 2006. And it's not a pirated copy.
