check how its setting the ban,
/help $address
/help $mask

$mask(address,type)
Returns address with a mask specified by type.

$mask(nick!khaled@mirc.com,1) returns *!*khaled@mirc.com

$mask(nick!khaled@mirc.com,2) returns *!*@mirc.com

The available types are:

0: *!user@host
1: *!*user@host
2: *!*@host
3: *!*user@*.host
4: *!*@*.host
5: nick!user@host
6: nick!*user@host
7: nick!*@host
8: nick!*user@*.host
9: nick!*@*.host