Heh, oh and btw about:
And I have to "unplug the modem, unplug router, plug in modem, wait for lights, plug in router..." almost three times a week.
I have a local cable company (PenTeleData) running my internet, and they give me the same kinda story.
Me: My internet connection is down, are you guys having problems?
Tech: No, have you tried unplugging your modem and plugging it back in?
Tech: That didn't fix it?
Tech: Hmm, do you have a router hooked up? If you do, that's probably what is causing the problem.
Me: My router is working fine
Tech: Hmm, well everything looks fine on our end, it must be a problem with your computer.
Me: Well then why was it working fine for the last 8 hours? And why does the problem still occur even when every piece of equipment except my modem, which you sold me, is disconnected?
Tech: I'm not sure, let me ask someone else if they have any ideas.
Then, 20 mins later when the cable comes back on, I go to the company's website and I see "cable customers in the northeastern Pennsylvania area experienced service outage due to system upgrades." So why exactly couldn't the tech support guy just tell me that?
Basically, don't assume these problems are confined to Adelphia, it seems like all tech support guys go to the same training session on how to avoid customers' questions